MicroSurveys vs Refiner
Refiner is a solid, mature in-app survey tool for product-led teams. Here's where MicroSurveys is different: usage pricing, on-device privacy, and AI that reads every response so your team doesn't have to.
| MicroSurveys | Refiner | |
|---|---|---|
| Pricing model | Usage-based per response, with a hard spend cap | MAU-based — you pay per monthly active user |
| Free tier | A few thousand responses / month, no credit card | 25 responses / month |
| Event triggers | Included from the free tier | Gated to the $239/mo Growth plan |
| Targeting | Runs on-device — no cookies, no per-event round-trip | Server-side — the SDK pings the platform to decide |
| Insights | AI summarizes and tags every response for you | AI auto-tagging, on higher tiers |
| Built for | Individuals, hobbyists, and small startups | SaaS, fintech, and marketplace teams |
Where we win
Pay for responses, not users
MAU pricing punishes you for having lots of users but modest survey needs. We bill per response, and you set a cap the bill can never cross.
Private by architecture
Eligibility is decided on-device — no cookies and no round-trip to a server to figure out what to show. The decision never leaves your user's phone.
Answers, not a spreadsheet
AI reads and themes every response as it lands, so your team gets decisions to act on instead of a growing pile of raw replies.
When Refiner may be the better pick
If your feedback program lives and dies by deep two-way sync with Segment and RudderStack, reverse-ETL into a data warehouse, and a long list of CRM integrations, Refiner's integration depth is genuinely excellent and years ahead of us. We keep a lean, focused integration story on purpose — if the data stack is the whole point for you, they're a strong choice.